Guinea Mobile S.A.C. (hereinafter, the COMPANY) is committed to protecting the privacy and security of the personal information of USERS who choose to register on the WEBSITE and/or APPLICATION.
For the COMPANY, all personal information and data are the exclusive property of each USER. Thus, each USER is the only one with the right to control the processing of their data, and in turn, the COMPANY will store and manage such data responsibly and securely, in accordance with the parameters of Law 29733, the Personal Data Protection Law, and its respective regulations.
I. Requested Information
This policy applies to the personal data requested by the WEBSITE and/or APPLICATION during registration. It is important to note that “personal data” refers to any information about a natural person that identifies or makes them identifiable. To qualify as a USER, it is necessary to provide such information by completing the appropriate form. However, if preferred, the COMPANY may collect such data from the USER’s Facebook, Twitter, or Google+ account. Additionally, the COMPANY may collect this information from the servers of the National Registry of Identification and Civil Status – RENIEC.
II. Purpose of Data Processing
Upon registering and agreeing to the Terms and Conditions and Privacy Policy, the USER gives explicit consent for the COMPANY to process their personal data for the purpose of sending communications and information about products, offers, and/or services offered by the COMPANY or affiliated businesses, for as long as necessary to fulfill this purpose.
This will be carried out through the email address and/or phone number provided by the USER.
Additionally, the USER consents to the collection of their data to assist in providing the public Telecommunications service offered by the COMPANY, if applicable.
Furthermore, the COMPANY may analyze the information collected from responses given by USERS or VISITORS through forms designed to analyze their profiles and segment them, in order to offer each group the products and/or services that are most relevant based on their common characteristics.
The USER also authorizes the COMPANY to share personal data with relevant companies, acting as data processors for the aforementioned purpose, in compliance with applicable legislation. Therefore, the processing of personal data may include: access, collection, storage, organization, modification, extraction, consultation, use, blocking, national transfer, international transfer, preparation of statistical information, profiling, receiving complaints, suggestions, claims, and delivery of products purchased through the WEBSITE and/or APPLICATION.
III. Minimum Age and Accuracy of Information
By accepting the Terms and Conditions and Privacy Policy, the USER certifies that they are over 14 years old, or if not, they have the authorization of their legal guardians or custodians.
Additionally, certain services offered through the WEBSITE may only be available to users over 18 years of age, which will be clearly indicated.
In line with the above, the personal data, mobile phone number, and other information provided by the USER during registration and/or use of the COMPANY’s services must always be real, truthful, and up-to-date. By providing personal data to the COMPANY, the USER guarantees and is responsible, both to the COMPANY and to third parties, that the data is accurate and belongs to the person registering.
The COMPANY reserves the right to verify this information at any time and to cancel the account if it is found that the provided data is false and/or belongs to third parties.
IV. User Rights
The USER may exercise their rights of access, rectification, cancellation, or objection (ARCO) at any time, under the terms provided by the applicable legal framework. This means that at any time, the USER may inquire with the COMPANY about the personal data held, request its update, or revoke consent for specific purposes or completely cancel it from our database.
These rights should be communicated by sending an email to “hola@cuy.pe“. The USER must verify their identity, and if acting on behalf of the USER, provide the legal document proving representation; attach a simple copy of their national identity document or equivalent; and include a clear and precise description of the personal data for which they seek access, rectification, cancellation, and/or objection.
In Peru, the COMPANY has twenty (20) business days from receiving the request to respond if it is an access request; and ten (10) business days if the USER requests the rectification, update, or deletion of Personal Information.
V. Data Transfer
The COMPANY uses Google LLC., headquartered at 1600 Amphitheatre Parkway, Mountain View, California 94043, in the United States, for the storage of USER-provided information. Therefore, the USER gives their unequivocal consent for the COMPANY to transfer their data for storage or backup purposes to this company.
Additionally, the COMPANY uses ZOHO servers, headquartered at 6800 Burleson Rd, Building 310, Suite 200, Austin, Texas, in the United States, for storage and profile analysis.
Furthermore, the information collected may also be transferred to America Móvil Perú S.A.C., or this company may transfer information related to the use of their mobile line to the COMPANY or vice versa, in order to provide the public Telecommunications service.
Additionally, if USERS need to access our customer service center, this service is provided by FONECO, located at 33 Rue Prince, Montréal, QC H3C 2M7, Canada, which records calls made in strict compliance with relevant sector regulations. These recordings are then transferred to the COMPANY.
The USER and/or VISITOR consents to these recordings being made and transferred, and agrees that FONECO will have access to their personal data to provide customer service; they also acknowledge having been duly informed in this regard.
Lastly, the USER consents to the transfer of their data to businesses affiliated with the COMPANY, allowing them to send advertising about their products and/or services.
It should be noted that the COMPANY is not responsible for any misuse of the information for purposes other than those specified in this section by the companies to which the USER’s personal data is transferred.
VI. Cookies, Web Beacons, and Similar Technologies
A cookie is a file downloaded to the USER’s device when accessing certain websites and/or applications. Cookies allow, among other things, the storage and retrieval of information about the number of visits, browsing habits, or the device from which the site is accessed.
To use the WEBSITE and/or APPLICATION, the USER must enable cookies, especially technical cookies that are necessary for the WEBSITE to identify registered USERS.
The COMPANY may use cookies or similar technologies to identify the device and record the USER’s preferences and other data so that our WEBSITE can personalize their visits. The COMPANY may also use cookie information to improve the WEBSITE, make recommendations, and complete requested transactions.
The USER can choose to allow, block, or delete these cookies through the configuration options of the device or browser. For this, the USER should consult the most updated support information of their device or browser to learn how to delete cookies, as the method may vary between different versions and operating systems. The USER should be aware that in some cases, refusing a cookie may prevent access to many services and planning tools offered by the WEBSITE.
VII. Security
The COMPANY is committed to ensuring the security, secrecy, and confidentiality of the USER’s personal data, communications, and information. Therefore, in compliance with applicable laws, the COMPANY adopts the necessary security measures and technical means to prevent loss, misuse, or unauthorized access.
Furthermore, the COMPANY commits to acting swiftly and responsibly if the security of stored data may be compromised and to notify USERS if deemed relevant.
VIII. Account Deletion
The USER may delete their account through the WEBSITE and/or APPLICATION at any time. By doing so, the USER will lose any information and data they may have, as well as any right to use any benefit or service that they had active at the time of deletion and/or previously contracted as a USER of the COMPANY.